Frequently Asked Questions

At Civilocity, we provide expert drafting, design, and engineering support to civil engineering firms across the country. Whether you’re a small firm looking to scale or a large organization needing extra project support, we’re here to help. This FAQ page answers common questions about our services, pricing, technical integration, and more. If you have additional questions, feel free to reach out directly.

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General Information

Do you offer a free trial period?

Yes, we offer a 7-day free trial for new clients. During this period, you can experience our drafting, design, and engineering services at no cost. It’s our way of showing you the value we bring to your projects before any commitment.

What types of projects does Civilocity specialize in?

Civilocity specializes in land development and infrastructure projects, providing drafting, design, and engineering services tailored to meet your specific needs

Who does Civilocity work with?

Civilocity partners with civil engineering firms of all sizes, providing drafting, design, and engineering support. While we handle a wide range of project tasks and have licensed Professional Engineers on staff, we do not act as an Engineer of Record (EOR).

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Services and Support

What qualifications do Civilocity team members have?

Our team consists of experienced professionals specializing in land development and infrastructure projects. Our drafters and designers have a minimum of 10 years of experience. And all of our engineers hold PE licenses.

What if there’s a mistake in the work provided?

We’d love to claim we’re perfect, but mistakes do happen. When we make mistakes, we fix them at no additional cost.

Can Civilocity handle entire projects or just specific parts?

We can take on entire projects under your oversight or step in to handle specific tasks where you need support.

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Technical Integration

What CAD software does Civilocity use?

We primarily use Autodesk products like Civil 3D and Infraworks to deliver our services. However, we are flexible and can accommodate clients who require other software, such as Carlson Civil, depending on the project’s needs.

Can Civilocity work with my existing CAD standards?

Yes, Civilocity can work with your existing CAD standards. If you don’t have established standards, we can create new ones tailored to your project needs.

Can Civilocity work within my existing file management structure and project management software?

Yes, we’re experienced with a variety of file management structures (and platforms) and flexible enough to integrate with your existing tools 
and processes.

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Billing and Guarantees

The client owns all legal rights to the work created by Civilocity. Our sole focus is on providing top-quality drafting, design, and engineering services to support your projects. Our contracts ensure that all work produced by our team is the property of the client, not Civilocity.

Is there a satisfaction guarantee with Civilocity?

Yes, we stand by the quality of our work. If you’re not 100% satisfied with the work product or turnaround time, we won’t charge you. We’re committed to building long-term partnerships and believe in delivering value that meets your expectations every time.

How does billing and payment work with Civilocity?

Civilocity sends invoices on the first of each month for the previous month’s work, with payment due within 15 days. We offer flexible payment options, accepting both online payments and physical checks by mail.

How does Civilocity charge for its services?

We offer both hourly rates and lump sum/per project pricing. We can provide an estimate upfront or work within your specified budget.

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Getting started

How quickly can Civilocity start on my project?

We can often start the same day, depending on the scope and requirements of your project.

How do I get started with Civilocity?

Simply reach out to us via our contact form or phone, and we’ll discuss your project needs and how we can support your goals.

Reach out to us anytime to learn more about how we can support your projects.